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Customer Service

 

  • Delivery

    We take pride in safe and timely delivery of your order. Whether its hot, cold or both, we want you to experience food delivery even better when you get it yourself. We carry custom hot bags and cold containers so your purchase stays as close to temperature as when it left the facility. And finally, you may see or even know our drivers by name because we hand-pick delivery team members who live by the same code we do, and that is always the customer first.

  • Privacy & Security

    We value your privacy and security which is why we NEVER store your banking or credit card information. So please bare with us if we ask every time for that information as it is only to protect you in the long run. You will notice the LOCK ICON and the "https://" in the top left of your browser! This means we are certified to process your order with added security from our parent hosting company as well as our processing merchant (or bank).

  • Returns 

    It is the nature of this business to somethimes get things wrong. Whether it is the merchant, the driver, or the order placed online we want to make sure you get a quality product. If for any reason, you are not satisfied with your purchase, please contact us immediately to make us aware of your situation. Although SHIPPING, HANDLING & DELIVERY fees are non-refundable, we will do everything in our power to make things right.

  • Ordering

    You may order in the following (3) ways:

    • Online at latenitemunchies.com
    • Call us at  760-507-4706
    • Or text your order to the number above
  • Locations & Areas of Service

Currently we serve Palm Springs, CA and selected surrounding areas. We will be rolling out more areas of service throughout various communities, so please check back to see if we are in your area. If you see an opportunity for us to set up shop near you, just let us know. Use the link that best describes your situation and we just may create a service location based on your suggestion. 

 

  • Payment, Pricing & Promotions

We use PayPal for secure online processes and payments. Cash deliveries are for VIP MEMBERS and local industry employees. Please note: Driver will never carry cash or make change. We have a industry standard convenience fee on all items as follows: $0 - $50 add 30%, $50.01 - $99.99 add 20%, $100+ add 10%, this charge does not include gratuity or delivery. Delivery fees, are from $10 and include additional charges per mile, when destination is outside Palm Springs city limits. Surge pricing happens when demand peeks for driver availibility, longer than normal pickup lines or ability for merchant tlo provide order.

  • Viewing Orders

We ask for your email to provide the fastest virtual receipt. You will also get notification about the status of your order and you may receive a maximum of (2) per month emails from us, just to let you know about our progress and how we may even be in your neighborhood now. (fingers crossed;)

Updating Account Information

If you get locked out of your account for any reason, you can just use the "Forgot Your Password" link to regain access. If you still have issues, use the CONTACT US link to let us know your issue.

 

THANK YOU FOR CHOOSING LATE NITE MUNCHIES DELIVERY


 

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